Privacy Policy for MAKAN (usemakan.com)
Effective Date: 04.09.2024
At MAKAN, accessible from usemakan.com, your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services. It covers the key markets of the United Arab Emirates (UAE), Saudi Arabia, and South Africa, while adhering to the applicable privacy laws and regulations in these regions.
1. Information We Collect
We collect various types of information when you interact with us, including:
- Personal Information: Name, email address, phone number, postal address, payment information, identification documents, and any other information you provide directly.
- Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other website activity.
- Location Data: If you permit, we may collect location data via your device to provide location-based services.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your user experience and analyze website traffic.
2. How We Use Your Information
We use the information collected for the following purposes:
- To facilitate the services provided on the MAKAN platform.
- To process payments and verify identities.
- To communicate with you regarding updates, offers, and other information related to your use of the platform.
- To improve our website, services, and user experience.
- To comply with legal obligations and resolve disputes.
3. Legal Basis for Processing
We process personal data in accordance with the applicable privacy regulations in the UAE, Saudi Arabia, and South Africa, including:
- UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
- Saudi Arabia Personal Data Protection Law (PDPL)
- South Africa Protection of Personal Information Act (POPIA)
Our legal basis for processing your data includes the performance of our contract with you, compliance with legal obligations, and our legitimate business interests, including improving our services.
4. Sharing of Information
We may share your personal information with:
- Service Providers: Third-party companies that help us provide services such as payment processing, hosting, and marketing.
- Legal Authorities: When required by law, regulation, or legal process in the UAE, Saudi Arabia, South Africa, or any other jurisdiction.
- Business Partners: With your consent or as part of a transaction, such as a merger, acquisition, or asset sale.
We ensure that third parties handling your information adhere to strict privacy standards.
5. International Data Transfers
As MAKAN operates in multiple countries, your data may be transferred to and processed in countries other than the country in which you are located. We take steps to ensure that international transfers comply with the applicable privacy laws and that appropriate safeguards are in place.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal data we hold.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data.
- Objection: Object to the processing of your personal data.
- Data Portability: Request to transfer your data to another service provider.
For users in the UAE, Saudi Arabia, and South Africa, you can exercise these rights in accordance with the relevant privacy laws. To make such requests, please contact us at info@usemakan.com.
7. Data Security
We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.
8. Retention of Data
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by applicable law. Once your data is no longer needed, we will securely delete or anonymize it.
9. Children’s Privacy
Our services are not directed at individuals under the age of 21, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. We will notify you of any material changes by updating the “Effective Date” at the top of this policy and, where appropriate, notify you through other means.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
MAKAN Email: info@usemakan.com
Website: usemakan.com